Refund Policy

By placing an order through our website, you agree to this Refund Policy.

1. Cancellation Before Production Begins

If you wish to cancel your order before production has started, please contact us as soon as possible.

If no work has started and no significant costs or resources have been used, you may be eligible for a full or partial refund.

Any payment processing fees or other non-refundable third-party charges may be deducted from the refund where applicable.

2. Cancellation After Production Has Started

If production has already started, the refund amount, if any, will depend on the amount of work completed and resources already used.

We may deduct charges for work already completed, including:

• Research and planning
• Script or concept development
• Scene creation
• Character or visual development
• AI generation and processing
• AI credits and software costs
• Voice-over or audio production
• Video editing
• Other work completed for the project

A full refund may not be available once substantial work has been completed.

3. Completed or Delivered Orders

Once the project has been completed and delivered according to the agreed requirements, refunds are generally not available.

If you have concerns about the delivered work, please contact us and provide clear details. Where applicable, we may offer revisions according to the revision terms included with your order.

4. Revisions Before Refund Requests

If the delivered work does not reasonably match the agreed project requirements, we encourage clients to request revisions before requesting a refund.

Revisions are intended to address issues within the original scope of the project.

Requests for a completely new concept, script, style, direction, additional scenes, or requirements that were not included in the original order may not qualify as a revision and may require an additional payment.

5. Non-Refundable Situations

Refunds may not be provided in situations including, but not limited to:

• The client changes their mind after production has started.
• The client no longer needs the project.
• The client changes the original concept or requirements.
• The client provides incorrect, incomplete, or delayed information.
• The client fails to provide required materials or feedback.
• The client does not like the result due to personal preference when the work follows the agreed requirements.
• The project has been completed and delivered according to the agreed scope.
• The client requests features or changes that were not included in the original order.
• The client has approved drafts, concepts, scenes, or other project elements and later requests major changes.
• Production costs, AI credits, or third-party services have already been used.

6. Delays Caused by the Client

If project delivery is delayed because we are waiting for required materials, information, feedback, approval, or other input from the client, this does not automatically qualify the order for a refund.

The delivery timeline may be adjusted based on the delay.

7. Service Issues

If Aninexus AI is unable to complete a project due to an issue on our side, we will review the situation and may offer an appropriate solution, which may include:

• Continuing the project with an extended delivery timeline
• Making reasonable revisions or corrections
• Providing a partial refund
• Providing a full refund where appropriate

The appropriate solution will depend on the circumstances and the stage of production.

8. Refund Requests

To request a refund, please contact us through the contact information provided on our website.

Please include relevant details about your order and the reason for your request.

We may review project communications, agreed requirements, completed work, revisions, and production costs when evaluating a refund request.

9. Refund Processing

If a refund is approved, it will be processed using the original payment method where possible.

Refund processing times may vary depending on the payment provider or financial institution.

Any non-refundable transaction fees or third-party charges may be deducted where permitted and applicable.

10. Chargebacks and Payment Disputes

If you experience an issue with your order, we encourage you to contact Aninexus AI first so we can review the matter and attempt to find a reasonable solution.

Initiating a payment dispute or chargeback does not automatically guarantee a refund. We reserve the right to provide relevant order information, communications, agreed requirements, and evidence of completed work to the relevant payment provider when responding to a payment dispute.

11. Changes to This Refund Policy

Aninexus AI may update this Refund Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

12. Contact Us

If you have any questions about this Refund Policy or would like to discuss an order, please contact us using the contact information provided on our website.

Email: info@aninexusai.com